Due to a visiting dog, plus my own elderly dog and then a puppy to follow, my deep piled 'cream' living room rug was revolting. I'd had it professionally cleaned insitu but after a time the stains gradually reappeared. I found the rug cleaning works online and after a discussion, I took the large rug to the company. I was shown, due to my interest, the machinery involved and how they would proceed. A couple of weeks later I collected the rug. I am very impressed by result, the rug was like new and so fluffy again. The cost wasnt cheap, yet again it wasn't overpriced either. I thoroughly recommend this company, friendly, helpful and the job done extremely well, with the addition of the mini tour, the entire experience was excellent.